Refund policy
We have a 10 day return policy, which means you have 10 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at accesorios.nale@gmail.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at accesorios.nale@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Our jewelry is gold plated, this means that it has a gold coat over a metal base.
Jewelry care
- Keep away from moisture
- Remove before sleeping
- Avoid direct contact with perfume
- Remove when active
- Clean and polish with soft cloth
non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
-NO Exchanges
-No Refunds, store credit only